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FAQS

When will my order ship?
Our orders ship very quickly, sometimes same day. All orders ship within 24 hours, excluding Federal Holidays and Sundays. 
 
How will my order ship?
All orders ship via USPS or USPS International with insurance and tracking included. You will receive an email confirmation with tracking information when you order ships.

How much is shipping? 
Shipping is $4.99 flat rate meaning no matter how much you order, shipping is only $4.99. 

Do you ship International?
Yes, we ship worldwide! 

Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns or exchanges.
 
Do you offer gift wrapping?
Yes, all of our products are shipped in decorative gift boxes. Please leave us a note at checkout if your order is a gift.
Do you offer samples?
We do not offer samples of our products, but most of our products are available in 4 oz sizes.
How long do your whipped soaps last with normal use?
A little goes a long way with our whipped soaps! You can expect a 4 oz whipped soap to last a month for daily face wash applications. We recommend an 8 oz whipped soap for shower and full body applications.
Can I use your products on my face?
Absolutely! They are created to be gentle, even on sensitive skin and are loaded with healing ingredients!
Are your products good for psoriasis/eczema?
We cannot make any medical claims on our products, but they were created to be gentle and healing for many skin conditions. Many of our clients have experienced great improvements with acne, sensitive skin, psoriasis and eczema using our products.

Are you cruelty-free?
Yes, we are 100% cruelty-free. We are certified by Leaping Bunny and our products and ingredients are never tested on animals.

Can I combine discounts? 
Unfortunately, our website platform does not allow offers to be combined. If a sale is running, a discount code cannot be used.
Do you sell wholesale?
No, we do not offer wholesale due to the handcrafted nature of our products and high demand. All of our products are only available through DollCake Skincare. 
 
Do you work with influencers? 
No, at this time we do not do collaborations with influencers. 

Questions?
Please feel free to ask any questions you may have! Email us at hello@dollcakeskincare.com or contact us via our Contact Us form.
 
Thank you for shopping Dollcake Skincare!
-The Dollcake Skincare Team
XoXo